Shipping Questions
|
| |
NEED HELP?
To speak with one of our expert sales agents, call:
800.906.7709
or
Click here
to go to the help center.
Customer Service:
M-F 8:30am-5:30pm (PST)
Sat 9:00am-1:00pm (PST)
|
|
SuperExhaust.com Shipping Procedures
- Orders placed with SuperExhaust.com by 3 p.m. Pacific Standard Time are generally processed and shipped the same day for "in stock" items. Business days are Monday through Friday, excluding holidays. Please note, items shipped directly from the manufacturer or "drop shipped", may not ship the same day as ordered.
- We do not accept International orders.
- Custom made products require manufacturing time. We do our absolute best to keep you properly informed based upon the manufacturer's given time frame. We will notify you by telephone and email of any sudden delays or backorders. When placing an order please verify the accuracy of both your phone number and email address.
- Once your order has shipped, SuperExhaust.com will email you a tracking number from either Fed-Ex or UPS to keep you informed as to the estimated delivery date of your order. Please allow 1 to 5 business days for transit time depending on your distance from the shipping origin.
- We use only Fed-Ex and UPS as our shipping methods. Some items shipped directly from the manufacturer may be shipped with DHL.
- Fed-Ex and UPS will not deliver to Military APO/FPO boxes or a PO Box. If the billing address for your credit card is a PO Box, please provide an alternative Ship-To address when placing your order.
- All orders are subject to a non-refundable handling fee of $5.00 to $7.00 per order. 95% of the products we sell have "Free Shipping", however some products may incur an additional "oversize" charge. If you order an item that qualifies as "oversize", you will be contacted regarding the additional fee prior to your order being shipped.
- Qualified "Free Shipping" orders are shipped Ground with Fed-Ex or UPS to contiguous US addresses excluding Alaska and Hawaii.
- Expedited shipping is available for all products (excluding hazardous items). An "estimate" will be located on the order checkout page. We try to be as exact as possible, however weight, box dimensions and multiple items can alter the amount. A Customer Service Representative will contact you of any freight cost change or delays before you are billed. Expedited Shipping is not available as "Free Shipping".
- All orders are shipped with appropriate insurance. If your order is received with freight damage, we must be notified within 48 hours. Please contact a Customer Service Representative at 800-906-7709 and have your Order ID number ready. Save the box, all packaging materials and damaged product just as it was received. The shipping carrier will go to the place of delivery to inspect and retrieve the damaged package.
- If you return any items from an order that received FREE shipping, we reserve the right to deduct the original shipping savings associated with the returned item(s) from the refund amount unless the return was due to our error.
Order Cancellation
- Please call our Customer Service department at 800-906-7709 to cancel your order. Please note we do not accept cancellations through email, fax, or voicemail message.
- Our Customer Service Representative will verify that your order has not shipped. Once an order has been shipped either from our warehouse or from the manufacturer it may not be cancelled. Cancellation requests on orders that have already shipped fall under the return guidelines.
- Cancellations may be subject to a 20%-25% cancellation fee on special ordered items (if we are unable to cancel with the manufacturer)
- Once we've verified that your order hasn't shipped, we will issue you a full credit.
|
|
<< Go Back |
|
